More
Indian Oil, Bharat Petroleum Corporation Limited and Hindustan Petroleum Corporation Limited announced the launch of Model Retail Outlet Scheme and a Digital Customer Feedback Program called Darpan@petrolpump.
Three oil PSU’s have joined hands to launch Model Retail Outlets to enhance service standards and amenities, across their networks, which serve over 6 Crores consumers everyday.
In order to keep pace with the rapidly changing consumer behavior and a view to offer a heightened customer experience in retail outlets, Oil Marketing Companies aim to benchmark Retail Outlet standards for ensuring standardized customer facilities through these initiatives.
The scheme involves an intense 5 Level evaluation process of over 70000 retail outlets in the country on a set of core service and facility parameters as well as standard of customer amenities e.g., clean and hygienic washrooms, customer centric innovative offerings etc. The Retail Outlets have been divided into 4 categories based on sales performance, facilities offered and their percentage of digital transactions at the point of sale in keeping with the Digital India imperative.
Follow us on Telegram, Facebook, Twitter, Instagram, YouTube and Linkedin. You can also download our Android App or IOS App.
Around 80 per cent of the total commercial fleet in India is leased against 53 per cent of the same, globally
Airports are also keeping pace to ensure safe, touchless and seamless journeys
Two Indian winners of the Earthshot Prize make their mark at COP26
Though the Glasgow negotiations had profound shortcomings, it united the world to urgently address the …
Balanced Advantage Funds are in the spotlight as wary investors eye steep equity valuations with worry. Should …
There is room for further fall in benchmark indices Sensex and Nifty, with possible intermediate bounces
Remember to verify your ITR within 120 days of filing
Key support for gold and silver futures at ₹47,000 and ₹62,500 respectively
How leaders, managers and team members can raise their games to meet the challenges of the new age of working
The author defines Thiel’s value system as a pursuit of market power using regulatory loopholes and stepping …
Tarkari seeks to hero classic and lesser known desi flavours drawn from India’s wide culinary repertoire of …
Shiv Kunal Verma’s depiction of the lesser talked about Indo-Pakistan war is a book that will delight not just …
Veteran adman Sandeep Goyal, Chairman of Mogae Media, on his plans for his new acquisitions – Rediffusion and …
How Smytten is disrupting the sampling space by moving it online
Mainstream advertising has to evolve a lot to speak to the new Indian woman
Textile brand Siyaram launches a range of Bamboo fabrics
Three years after its inception, compliance with GST procedures remains a headache for exporters, job workers …
Corporate social responsibility (CSR) initiatives of companies are altering the prospects for wooden toys of …
Aequs Aerospace to create space for large-scale manufacture of toys at Koppal
And it has every reason to smile. Covid-19 has triggered a consumer shift towards branded products as …
More
Companies
TRENDING TODAY
TRENDING THIS WEEK
LATEST NEWS
SECTIONS
GROUP TOP TRENDS
The Hindu
Sportstar
